• Tell us about the differences between operating a dental practice in China compared to in the United States.
  Outside of China, all you have to do is to pass the dental exam in order to start practicing and to get patients to trust you. In addition, the government will support you in finding patients. In China, there are a lot more government regulations that determine where we can set up our practice, etc. In addition, there hasn't been a long history of private dental practice here, so Chinese clients don't take clinics like mine as seriously.  
   
• When do Chine s e people typically go to the dentist?
  Usually when their teeth hurt! [Laughs] It's rarer for Chinese people to go to the dentist for regular cleanings. In general, with households that have a higher standard of living, many more will go and see a dentist regularly. On the other hand, richer people can be too busy, so they don't have time or the motivation to come over often. So the most important motivation for visiting the dentist lies with them caring about the health of their teeth and mouth. In China, it's not very expensive to go and see the dentist; we don't take a lot of money for any procedure. So ordinary people can definitely afford to come and see us, especially if they have insurance. And when they do come to us for the first time, we educate them on how important it is to come to us when there isn't an emergency.  
   
• Why are dental fees so inexpensive here?
  Well, for example, there is a lot of demand for cosmetic surgery. People are willing to pay RMB 1,000 for a plastic surgery procedure, whereas they think that RMB 200 is expensive for a dental checkup. So it's not a question of if they can pay, it's a question of whether they are willing to pay. If one day they come and recognize that getting their teeth checked is more important, than the demand will go up.   
   
• And what are your most popular procedures?
  The procedures we perform the most involve cleanings or installing crowns. Our strength is cosmetic dentistry, though, which is getting more and more popular. Ninety percent of our customers are foreigners, and they love teeth whitening. Actually, in terms of cosmetic dentistry, most of our customers are men, which is really funny. Most of them probably think that girls have so many opportunities for getting beauty treatments done, and that cosmetic dentistry is their best opportunity to do the same.
  
  
• Why so many foreign customers?
  My foreign customer base came about very naturally. I started out in Shenzhen, and was always meeting people from Hong Kong, Taiwan, and other countries. So our language and cultural disparities weren't that big. These customers who came also found it comfortable to patronize a private clinic, and found our service to be comfortable. And even though we mostly see foreign patients, we still have Chinese prices. When I started, most of my patients were already my friends, so I didn't want them to think that I was charging them a different price than I would charge a Chinese person. Because of this, as time went on, these initial patients kept telling their friends about Joinway Dental. We built our customer base on word of mouth.  
   
• Can you name some of the challenges facing the Chinese dental industry?
  In Beijing, there is a lot of competition within our industry, but even though that's true, we shouldn't prioritize price over quality. I think each dentist should make sure that the quality of their work is high, when dealing with patients. Otherwise, it's unfair to our patients, and it will affect our market. It doesn't matter if you work in a hospital or if you've opened your own practice; our number one priority is to help people, to give them the most accurate information and tools on how to care for their teeth. Our number one priority should be making society better.   
   
• What should expats keep in mind when looking for a new dentist?
  I have heard of a lot of problems with people seeking out new dentists, especially foreigners who go to Chinese dentists and feel like they didn't get what they paid for. So my first suggestion would be to go to a dentist that your friend has recommended. Secondly, it's important that you find a dentist that speaks English or your native language really well. Thirdly, it doesn't matter if the dentist speaks English or not, you should require that they sign an agreement with you, where you agree on prices, i.e. "For this price, I expect this level of care." And when you pay, definitely ask for a fapiao. [Laughs] A really good clinic will be happy to provide all of this for you, and you have more recourse for resolving any issue that arises.   
   
• Have there been any scandals or unsafe practices that have come out of the dental industry's growth in China?
  Not really, because we had to learn about safety standards and regulations in dental school. In addition, private clinics don't have as many colleagues or emergency equipment, so they have to be more careful than a hospital doctor does. Every industry has its bad parts, but as Chinese people say, "There is no such thing as selling bad medicine - there is only such thing as buying bad medicine." The only true way to safeguard against risk is to do the research yourself. This is especially important for foreigners, since they are at a language and cultural disadvantage for asserting their rights, if something goes wrong.  
   
• And finally, what do you do to relax?
  I run with the Hash House Harriers (http://www.hash.cn). We drink a little first and then run in groups around the city. It's a good way to relax, exercise, and catch up with friends. Few people get drunk, but with some alcohol in your system, you really sweat a lot, which is very relaxing. There's a lot of pressure that comes with my job; I don't have a lot of time to get to know Beijing, so Hash lets me tour the whole city, and get to know its hutongs, its food, and its bars.

Many foreigners come to Joinway Dental for information about braces. Some clients plan to live in Beijing for only a short time, so they want to know what their options are regarding orthodontic procedures. Here are our suggestions:

March is here, spring is in the air, smiles are returning and soon it will be wedding season.  Would you like a dazzling white smile that beams with happiness on your special day?  Having your teeth whitened by a professional is one of the simplest, safest and most effective ways to gain a bright, beautiful smile.  Also known as “bleaching,” teeth-whitening is accomplished by using a bleaching or whitening agent which is applied to the teeth under the supervision of a dental professional.  The treatment solution penetrates the enamel and helps to correct many types of discoloration.  
Joinway Dental provides two ways to brighten your teeth: professional, in-clinic laser treatment and at-home tray-based tooth bleaching.Almost everyone can benefit from having a brighter smile, but if you don’t have a lot of time to invest in incremental treatments or don’t wish to be burdened by do-it-your-self kits, you can get a brighter smile in just over an hour at Joinway Dental. As an authorized provider of the revolutionary, safe and easy BEYOND® laser treatments, Dr. Jane can lighten your teeth up to 2-5 shades from their current color with long-lasting results.  The price of one session is ￥2500.

On March 14, 2011, Joinway Dental played host to a forum on dental anesthesiology, sedation and the control of anxiety and pain.  Eight experts from the U.S. and two from Peking University shared their experience and research in providing anxiety-free dental care using the latest methods and techniques.  
Through a series of presentations and discussions, the forum allowed academics and practitioners to exchange tips and recommendations for keeping patients comfortable and pain-free throughout their visits to the dentist.  The forum was just one of a series of advanced training opportunities for the staff at Joinway, and it was coordinated by Dr. David Alexander, president of Dental Learning Systems of Newtown, Pennsylvania and director/scientist at the Pfizer dentistry group. Thanks to Dr. Alexander, we will be able to stay up to date through subscriptions to the Compendium of Continuing Education in Dentistry and Inside Dentistry. So you can rest assured, Joinway Dental will always be on top of international, cutting-edge technology and treatment!